Fixing Common Issues


Crashing Issues

All Platforms
Game crashes can be caused by a damaged game install. Try redownloading the game or verifying your game files through Steam.

Windows
Sometimes a DirectX installation can become damaged and cause crashes. You can try using DirectX 9 as an alternative on some systems which will bypass the DX11 runtime that usually defaults. If this fixes your crashes then it's possible that your DX11 runtime is damaged and you'll need to repair it.

Windows
if you haven't recently, updating or reinstalling your video card drivers might help some crashing issues.

Windows
Ensure you have the frequency of the headset set to 48,000 Hz as shown here.

All Platforms
High memory usage can cause a crash. Try closing background programs, lowering the game resolution or restarting your computer.

All Platforms
If  the game is still crashing, send us an output log file and any info about what you did before the crash.


Linux: Dependencies

If you are having trouble launching the game or don't hear any audio try installing the following libraries / packages (32-bit versions):

sudo apt-get install lib32stdc++6 libgtk2.0-0:i386 libsdl2.2.0-0:i386

Example Install (may need modification based on specific OS):

Or you can always build them from source!


Windows: Dependencies

If you are having trouble launching the game or don't hear any audio try installing the following libraries:

DirectX (June 2010) End-User Runtime: https://www.microsoft.com/en-us/download/details.aspx?id=8109

  • Uncheck the "Set MSN as your default homepage and Bing as your default search engine" option
  • Download and install normally

VC++ 2013 Redistributable: https://www.microsoft.com/en-us/download/details.aspx?id=40784

  • Select vcredist_x86.exe when downloading
  • Some users have reported that vcredist_x64.exe may also be necessary on some setups

Audio Issues

If you have no audio, check that the above dependencies are installed. Otherwise, see here.


Linux: Mouse/Input Issues

LC_ALL=C

Try adding the following before the launch command: